Shipping/Return Policies

States we cannot ship to

Andina CAN ship to the following states:

Alaska, Oregon, California, Iowa, Nevada, Virginia, Wyoming

Andina CANNOT ship to the following states:

Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, DC, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin

Tips for safe shipping of wine

Why invest in fine wines and then take the chance of ruining them due to environmental factors during transit? In general, faster and safer delivery isn’t much more expensive. Although we ship by ground or air, we discourage you from selecting ground service as your shipping method unless you live on the West Coast of the United States. During the winter and summer months, weather conditions fluctuate and longer delivery times can often result in the spoilage of your order. We don’t make an additional profit on accelerated delivery, but we frequently recommend faster shipping options to our customers outside the West Coast. Please note our prices include packaging materials. Insurance may be available for an additional charge.

Delivery Considerations

We make every possible effort to get your wine to you as soon as possible and we will send you confirmation of when your order has been delivered/shipped. However, there are a few scenarios that may prevent your order form being delivered/shipped immediately.

Lag Time

The time between when you place the order and when it is delivered/shipped pulled and packed can vary depending upon order volume. It’s important to remember that if you have selected a specific shipping method such as 2-Day Air, your order may not necessarily arrive within two days. This is sometimes due to the lag time between placing your order and the day on which delivery/shipping is scheduled.

Holding Orders

If any items are temporarily unavailable (but due-in within a few days), we will contact you, hold your order at the restaurant and wait for the outstanding items to arrive.

Temperature Control & Severe Weather

We attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers’ warehouses, especially during severe weather conditions (mostly in the summer and winter months). The result may be that your delivery/shipment is delayed until ideal conditions arise. If you would like more information on temperature fluctuations and how they affect wine, please e-mail us.